The company:
A leading construction company, this global force is known for its high standards and innovative techniques. They have been building for years, leaving their mark on iconic structures worldwide.
Duties and Responsibilites:
1. Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time)
2. Install and configure hardware and software applications
3. Manage user accounts, permissions, and access rights
4. Monitor and maintain IT systems to ensure their smooth functioning
5. Perform system backups and disaster recovery procedures
6. Support VOIP, conferencing and mobile service request
7. Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner
8. Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier)
9. IT assets and inventories management
10. Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications
Requirements:
1. Tertiary education (Diploma/Degree) in Computer Science, Computer, Information Technology, Electronics Engineering or equivalent.
2. Minimum 5-years of MIS or related experience.
3. ITIL Certification or equivalent preferred.
4. Working experience with Windows Servers, Active Directory, Router, and Network Switches.
5. Hands-on software and hardware troubleshooting experience.
6. Strong analytical and problem-solving skills.
7. Good team player with excellent communication and interpersonal skills combined with self-assurance and confidence.
A leading construction company, this global force is known for its high standards and innovative techniques. They have been building for years, leaving their mark on iconic structures worldwide.
Duties and Responsibilites:
1. Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time)
2. Install and configure hardware and software applications
3. Manage user accounts, permissions, and access rights
4. Monitor and maintain IT systems to ensure their smooth functioning
5. Perform system backups and disaster recovery procedures
6. Support VOIP, conferencing and mobile service request
7. Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner
8. Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier)
9. IT assets and inventories management
10. Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications
Requirements:
1. Tertiary education (Diploma/Degree) in Computer Science, Computer, Information Technology, Electronics Engineering or equivalent.
2. Minimum 5-years of MIS or related experience.
3. ITIL Certification or equivalent preferred.
4. Working experience with Windows Servers, Active Directory, Router, and Network Switches.
5. Hands-on software and hardware troubleshooting experience.
6. Strong analytical and problem-solving skills.
7. Good team player with excellent communication and interpersonal skills combined with self-assurance and confidence.
Working Location: Singapore
Apply online or feel free to contact me directly (via email: tingyee.lim@jac-recruitment.com) for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
Lim Ting Yee (R23116601)
JAC Recruitment Pte. Ltd. (90C3026)
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