We are looking for a dedicated and detail-oriented freight Customer Service Executive to join our dynamic team. The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating and handling airfreight shipments from end to end, and ensuring timely and accurate communication with clients and internal teams.
 

Customer Support

Act as the primary point of contact for customers regarding the inquiries and shipments.
Address customer questions and issues promptly, ensuring high levels of satisfaction.

Shipment Coordination

Manage the logistics of airfreight shipments, including booking, tracking, and documentation.
Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.

Problem Solving

Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
Utilize critical thinking to find effective solutions for customer needs.

Documentation and Compliance

Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies.
Maintain accurate records of all transactions and communications related to airfreight shipments.

Collaboration

Work closely with the teams to provide a seamless customer experience.
Assist in the development of operational improvements to enhance service delivery.

Performance Tracking

Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

 

Qualifications