Position Summary
We are looking for a dedicated and detail-oriented freight Customer Service Executive to join our dynamic team. The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating and handling airfreight and ocean freight shipments from end to end, and ensuring timely and accurate communication with clients and internal teams.
Customer Support
Act as the primary point of contact for customers regarding the inquiries and shipments.
Address customer questions and issues promptly, ensuring high levels of satisfaction.
Shipment Coordination
Manage the logistics of airfreight and ocean freight shipments, including booking, tracking, and documentation.
Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
Problem Solving
Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
Utilize critical thinking to find effective solutions for customer needs.
Documentation and Compliance
Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies.
Maintain accurate records of all transactions and communications related to airfreight and ocean freight shipments.
Collaboration
Work closely with the teams to provide a seamless customer experience.
Assist in the development of operational improvements to enhance service delivery.
Performance Tracking
Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.
Qualifications
Degree in Logistics, or a related field preferred.
Minimum of 3 years of experience in freight forwarding operation.
Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
Excellent communication skills, both verbal and written, with a strong customer service orientation.
Detail-oriented with strong organizational and multitasking abilities.
Proficiency in freight forwarding software (specifically Cargo wise) and Microsoft Office Suite.
Catherine Qu
JAC Recruitment Pte Ltd
EA Personnel: R22104823
EA Personnel Name: QU QIUSHI
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