Customer Service Executive

Our client, a moving service company, is looking for a Customer Service Executive.

Office Location: West area of Singapore.

• Coordinate and ensure smooth operation of our moving service.

• Provide coordination and communication between customers and packers.

• Perform pre-moving surveys at residences and provide quotations.

• Liaise with office coordinator for shipment after pickup of cargo.

• Initiate tally sheets for daily jobs in our system.

• Handle any ad hoc duties related to customer service and the sale of our services. 

• On-site witnessing for the move.

• Experience in customer service or related fields is preferred.

• Strong hospitality spirit and ability to take responsibility for tasks.

• Native-level proficiency in Japanese for client communication.

• Effective communication skills in both Japanese and English to interact with customers.

   

• Salary: Around SGD4,000/month, depending on experience.

• Employment Type: Singapore-based employment.

• Working Hours: 9:00 am - 6:30 pm (Mon-Fri, following Singapore calendar for holidays).

• Bonus: Fixed bonus of one month's basic salary per year + performance-based variable bonus.

• Paid Leave: 14 days in the first year, increasing by 2 days each subsequent year (up to 21 days annually).

• Medical Subsidy: Full coverage at partner clinics, up to SGD1,000/year for specialists, and up to SGD150/year for dental clinics.

• Interview: 1 round (possibly 2 round).