Company Overview:
My client is regional IT Solutions Company with more than 30 years of experience. They are looking for people who are passionate and capable of supporting system relating to Contact Center solution (Including Social, Mobile, voice & email channel) and cloud application solution. They are looking to bring on board a Network Support Engineer, Avaya (Hong Kong).
Responsibilities:
Assist in project implementation/testing activities.
Handle incident and service requests from customers, and provide on-site support as required.
Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services.
Coordinate with multiple vendors / customers to perform live troubleshooting as required.
Monitors ticket queues to ensure customer tickets and service requests are promptly addressed.
Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh.
Responsible for day to day user troubleshooting.
Provide operational and maintenance support services for critical systems.
Provide systems support, problem diagnostics on reported problems.
Requirements:
University degree in Computer Sciences, Informatics or Engineering equivalent discipline
2-3 years of relevant IT working experience with business applications or contact center solutions. Fresh graduate would be considered.
2 -3 years of IT industry experience in maintaining and supporting system and/or network infrastructure. Fresh graduates may also be considered.
Hands-on experience in maintaining VoIP System infrastructure, Microsoft Windows OS/Linux Server, Networking/Router/Switch, VMWare should be an advantage.
Good understanding of Avaya architecture and design will be advantage
Good hands on experience on Avaya PABX will be advantage
Experience and knowledge of Telephony protocols (VOIP, SIP, H.323)
Good customer service skills, highly motivated, self starter
Can be available 24/7 or able to respond within a 4 hour period if needed
Self-motivated, proactive, customer focused and drive-to-learn personality.
Good analytical and logical mind to analysis and address the problem.
Ability to work as part of a team to provide support to various customer environments.
Raymond Ler (R1876114)
JAC Recruitment Pte. Ltd. (90C3026)