The Senior Reservation Coordinator is responsible for managing and overseeing the reservations team to ensure efficient and effective handling of all guest bookings. This role involves coordinating with various departments to provide exceptional guest experiences and maintaining high standards of customer service.
Key Responsibilities:
Manage Reservations: Oversee the daily operations of the reservations team, ensuring all bookings are handled promptly and accurately.
Customer Service: Provide excellent customer service by addressing guest inquiries, resolving issues, and ensuring guest satisfaction.
Coordination: Liaise with other departments (e.g., front desk, housekeeping, sales) to ensure seamless guest experiences.
System Management: Maintain and update reservation systems, ensuring data accuracy and system efficiency.
Problem Solving: Handle complex reservation issues and escalations, providing solutions in a timely manner.
Experience:
Minimum of 2 years of experience in a reservations role within the hospitality industry
Salary up to $3,800
If you are interested in this role, please send your profile with expected salary to chloe.lim@jac-recruitment.com
Please note that only shortlisted candidates will be contacted, thank you.
JAC Recruitment Pte. Ltd.
EA Licence Number: 90C3026
Personnel Registration Number: R22108662
#LI-JACSG
#countrysingapore