COMPANY OVERVIEW
Our client, a leading MNC is now looking for a positive, outgoing individual to fill the position of a Regional Technical Advisor who will be able to handle both technical repairs of endoscopy systems, while handling the technical support for the regional subsidiaries and distributors.
JOB RESPONSIBILITIES
Diagnosing and resolving technical problems with diagnostic tools and manuals.
Providing clear instructions and explanations to customers
Escalating unresolved or complex issues to higher-level support staff or specialists.
Documenting customer feedback and complaints
Updating and maintaining technical knowledge and skills and following quality standards and procedures.
Achieving set target for the numbers of repairs to be completed each month.
Responsible for ensuring quality of repairs are according to specifications.
Formulate Service improvement with Technical Supervisor.
JOB REQUIREMENTS
Minimum 3 years of work experience, preferably in the same or similar industry.
Strong team player
Detailed-oriented
Fast learner
Know Microsoft Words/Excel/PowerPoint, IT knowledge (Hardware/Software) is a plus
Able to do basic skill in repairing equipment (Disassembling), soldering works, able to achieve sales target.
EA JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel: R1109147
EA Personnel Name: Noor Suliana Liza Binte Ab Lateb
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